The DTI Client Service Center

Welcome to the DTI Client Service Center. We invite you to place any requests you may have regarding your policy documentation and coverages, or to access pertinent information such as how to report a claim, where to remit your payment, and how to access risk management courses to satisfy the discount on your MedPro policy.

How to Pay Your Bill

If you need to make a payment for your MedPro policy premium or an installment on your Imperial PFS loan, you may contact your DT Insurance Agency agent for instructions and assistance, or refer to the information provided below.

The Medical Protective Company
By Phone:
1-800-4MedPro (1-800-463-3776)
By Mail to:
The Medical Protective Company
23289 Network Place
Chicago, IL 60679-1232

MedPro RRG Risk Retention Group (Check Payment Only)
By Mail to:
MedPro RRG Risk Retention Group
P.O. Box 28300
New York, NY 10087-8300

Princeton Insurance Company
(Check Payment Only)
By Mail to:
Princeton Insurance Company
P.O. Box 48313
Newark, NJ 07101

Imperial PFS Loans
(Additional Financing Option)

By Phone:
By Mail to:
IPFS Corporation
P.O. Box 32144
New York, NY 10087-2144

Policy Documentation Request

To request any of the documentation from your current policy, please contact your DT Insurance agent or submit the quick request form below and your agent will be in touch shortly.

Requests may include:

  • Full policy copies
  • Certificates of insurance
  • Credentialing letters
  • Claims history reports
Document Type:
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Policy and Coverage Change Requests

DT Insurance Agency can process change requests on your current MedPro policy at any time. To request any changes to your current policy coverage, contact information, etc., please contact your DT Insurance agent or submit the quick request form below and your agent will be in touch shortly to discuss any additional information or documentation required to process your request.

Change requests may include:

  • Mailing address changes
  • Increases or decreases in your hours classification
  • Procedure changes
  • Leave of absence for maternity leave, medical leave, etc.
  • Updating your practice locations or coverage territories
  • State changes and border endorsements
  • Add or delete additional insureds on your policy
  • Employment status or practice organization changes
  • And more…
Requested Changes:
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How to Report an Incident or Claim

You are always welcome to call your DT Insurance agent to obtain direction or guidance on an incident before your report it to the carrier. However, if you have incurred an actual claim, it is best to contact the carrier immediately.

Helpful tips on reporting a claim to MedPro:

Contact a MedPro Claims Representative if you have:

  • Been served with legal papers
  • Received notice of an investigation by the Board of Medicine
  • Been subpoenaed

How to report an incident or claim:

  • Dial 1-800-4-MEDPRO (1-800-463-3776) and you will be connected with the claims representative who will handle your incident or claim.
  • You will be provided with the appropriate report forms to complete.
  • Return the completed report forms and all correspondence received from the claimant or the claimant’s representative, as well as any other pertinent material you may have, to the claims team.

The information is needed when reporting an incident or claim:

  • Your contact information (phone, fax, and email).
  • Information about, or copies of, any documents you may have received.
  • If served with legal papers, the dates that papers were received.
  • Patient’s information (name, address, age, etc.).
  • The dates of treatment that form the basis of the incident or claim.

A MedPro representative will begin the claims process after receiving the report form and verifying coverage. They will then:

  • Appoint the defense counsel
  • Request and gather discovery data
  • Supervise the defense development
  • Maintain ongoing communication with the defense counsel
  • Assess the potential damage
  • Collaborate on the decision to defend or settle the case
  • Issue the check in the event a payment is required
  • Pay the legal fees and expenses
  • Obtain the legal closing documents

If you have a claim, DO:

  • Do collect all of the pertinent patient records concerning the claimant and maintain them in a separate and secure location.
  • Do keep correspondence and any other communications received from your attorney or your insurance company in a file separate from the patient chart.
  • Do ask your defense counsel questions if you are unclear about any of the proceedings.
  • Do assist your attorney in your defense. You are the best source of information and expertise, and your assistance is a vital element of an effective and successful defense.

If you have a claim, DO NOT:

  • Do not discuss the case with anyone other than your appointed defense counsel.
  • Do not change, discard, or otherwise alter the patient records.
  • Do not mail, e-mail, or fax patient records regarding a claim to anyone other than your attorney or your MedPro claims specialist without consulting your defense team.
  • Do not rely solely on your attorney to defend you in your case. Your active participation is key to an effective and successful defense.